FAQ

You can pause or cancel your subscription from your account under "Manage Subscriptions." You can easily adjust your subscription frequency or simply change your next delivery date.

Under "My Subscriptions," you can:

• Change Delivery Date
• Order individual products or add them to your subscription
• Change Delivery Frequency

Under "My Account," you can:

• Update your personal information and change your password
• Change the shipping address for your subscription
• Update Your Payment Information
• Pause or cancel your subscriptions

When it's time for your next order, the credit card you've registered with us will be charged automatically.

If you'd like to change how often you receive new hair care products, you can adjust the frequency in your account.

This may be because your payment information is no longer valid. Go to Account → Payment Methods in your account to check your information. If your subscription does not change to active, please contact us at help@the-every.com and we'll help you.

First, click "Resume Subscription" under "My Subscriptions," then click "My Subscriptions" → "Change Next Delivery Date." You can then add additional items under "View" for your subscription in the menu on the right or make other changes.

You can change your next delivery date (to any date you want) in your account under My Subscriptions → Change Next Delivery Date.

You can skip a delivery or choose a new delivery date under "Subscriptions." If you scroll down the page, you'll see options to skip your next order, change the frequency, or select a new delivery date under "I want my delivery now."

To ensure that you receive a sold-out product as soon as it becomes available in stock, we’ve created a pre-order feature. When you pre-order, you purchase the product, and we’ll ship it to you as soon as it’s back in stock—before anyone else can buy it. If you purchase other products at the same time, we’ll ship those separately in advance. When the pre-ordered product is back in stock, we’ll ship it to you at no additional shipping cost.

You cannot cancel your order yourself. Please contact our customer service at help@the-every.com, and we will assist you. The order cannot be canceled once our warehouse has begun processing it. If the order has already been shipped, you must return the product(s) yourself. Please contact customer service for more information.

Contact us at help@the-every.com and we'll be happy to help you!

Every completed and approved order automatically generates an order confirmation. The most common reason for not receiving a confirmation is that you entered an incorrect email address. Please also check your spam folder. If you have any questions, our customer service team is available to assist you.

If you do not pick up your package, it will be returned to us as an unclaimed package. You are responsible for the fee (10 €) charged by the shipping company.

In most cases, this is because old web history is stored, which can cause the website to not function properly. You may need to clear your cache and cookies. If you need help with this, please contact us at help@the-every.com.

When an order is created in our system, a confirmation is automatically sent to the email address you provided. Make sure the address is correct and check your spam folder. If you still haven't received it, contact us at help@the-every.com.

We never charge for incomplete orders. If it appears that there is an extra charge on your account, it is most likely just a pre-authorization that will be automatically removed within 1–3 days. If you have received two order confirmations, your order may have been duplicated—please contact us as soon as possible at help@the-every.com.

When you shop at the-every.com, you always have a 14-day right of withdrawal from the time you receive the products. You may only return unopened products. If you wish to exchange an item for another, you must place a new order. Contact us at help@the-every.com to request a return label. The buyer is responsible for return shipping costs.

Yes, please send an email to help@the-every.com and we'll send you a return label.

Products purchased from an authorized retailer of The Every should primarily be handled through that store—don’t forget your receipt! We cannot accept returns for items purchased anywhere other than the-every.com. We do not offer a customer satisfaction guarantee, which means we do not accept returns or complaints for products you have used but that do not meet your expectations. If you have allergies or sensitivities, we always recommend that you test a new product on a small area (e.g., your wrist) and wait 24 hours. Contact customer service if you need more information.

The Everys Infusions can be easily mixed with your shampoo or conditioner right in the palm of your hand.

Pour the desired amount of shampoo or conditioner into your hand, then add half as much Infusion and mix with your finger. Apply to your hair and let it sit for 1–3 minutes before rinsing.

If you use a lot of shampoo or conditioner, you’ll also need to use more Infusion—always half as much Infusion as the amount of shampoo or conditioner in your hand. For maximum results, repeat these steps with Infusion in your conditioner as well.

Summary:

1. Pour the desired amount of shampoo or conditioner into your hand.
2. Add half as much Infusion.
3. Mix with your finger and apply to your hair.
4. Let it sit for 1–3 minutes before rinsing it out.

You can mix and match as you like. The effect may be slightly less pronounced because you're adding more formulas relative to the shampoo.

We do not recommend using our infusions with products other than The Everys' own products.

When we developed and tested Volume Infusion, we observed good results on very thick hair. However, all hair is different, and people have different preferences when it comes to the results. For maximum volume, use styling products afterward.

No, our products do not contain any nuts.

Unopened bottles should be used within 30 months. Opened bottles should be used within 12 months. We do not recommend using products after their expiration date.

Our products are very gentle because they are 100% vegan and free of sulfates and parabens. Since hair extensions come in many different qualities and materials, we recommend that you consult your hairstylist to make sure you know which products are suitable for your specific extensions.

Our products are very gentle because they are 100% vegan, sulfate-free, and paraben-free. However, all of our product safety tests have been conducted on adults, so we cannot make recommendations for children. It is an individual choice.

When you start using a new product, you should always test it on a small area to see how your skin reacts.

Our products are sulfate-free, which is good for you and the environment. If you haven’t used sulfate-free products before, it may take a little while for your scalp to adjust—you may need to wash your hair twice if it feels greasy or oily.

Apply 50% of the infusion relative to the amount of shampoo/conditioner in your hand and let it sit for 1–3 minutes.

Use 50% of the infusion in relation to the amount of shampoo/conditioner in your hand. Let it sit for 1–3 minutes. If you use a lot of shampoo/conditioner, you’ll also need to use more infusion to achieve the desired effect.