The Everys General Subscription Terms and Conditions

Information about The Every

These General Terms and Conditions (“the Terms”) apply to all subscription orders placed by customers (“You”) with The Every AB (Corporate ID No. 559310-6189) (“The Every,” “we,” “our,” or “us”) on the-every.com.

Contact Information

You can always contact us by email at help@the-every.com or via social media (@theeveryofficial). (“Contact Information”).

Definitions

• “The Website” refers to The Every’s website, https://the-every.com.
• “Features” refers to the Website, your Account, your Subscription, and the Products collectively.
• “Account” refers to the account you register for and create through the Website.
• “Contact Information” refers to the information listed above.
• “Privacy Policy” refers to our Privacy Policy (https://the-every.com/privacy-policy-2/), which describes how we process personal data.
• “Products” refers to the products described in the “Products” section below and made available by us through the Website, along with any related equipment, services, and information that we provide to you.
• “Subscription” refers to the subscription service available on the Website.

Acceptance of the Terms and Conditions

By ordering Products and/or signing up for a Subscription, you confirm that you have read, understood, and accepted the Terms. If you do not accept the Terms, you cannot create an Account or Subscription, and you cannot order Products. The agreement becomes binding once payment for your order has been completed.

Changes to the Terms and Conditions

We reserve the right to change the Terms at any time. We will notify you by email of any changes that are not minor and that will affect you. We will then inform you that it is important to object if you do not agree to the changes. If we do not receive such an objection within thirty (30) calendar days after the changes are notified, we will assume that you accept them. We will also assume that you accept the changes in cases where you enter into an agreement with us—for example, by continuing to order Products—after the new Terms have taken effect. The latest version of the Terms will be available on the Website.

Customers

We offer our Products to consumers (as defined under national law).

You may not purchase the Products or use the Features if you are under eighteen (18) years of age, unless you have obtained your guardian's consent.

You can only order a subscription to a shipping address in the countries listed on the Website.

We reserve the right to decline to enter into a contract with you without stating the reasons for our decision.

Products

Our primary product offering consists of hair care products and complementary accessories (“Products,” individually “Product”), available for one-time purchases and through a subscription in accordance with the terms and conditions of the Subscription Service. More detailed information about our Products can be found on the Website.

All content on the Website is intended for personal educational or informational purposes. Descriptions of ingredients, shelf life, and other provisions are provided on the Website.

All Products must be used in accordance with the instructions, precautions, and guidelines provided on the Website. It is your responsibility to ensure that the Product does not contain any substances to which you are allergic.

All Products on the Website, including any samples we provide, are intended solely for personal use. Unless otherwise specified, we reserve the right to replace, discontinue, or modify any Products we offer for sale without prior notice to you as a customer.

Create an account

To access the Products, you need to create an Account. An Account is created automatically when you order Products for the first time (through the subscription service), and can also be created without signing up for a subscription. You are not permitted to transfer your Account to others, and you may only register one (1) Account.

Subscription Description

When you order a subscription, you enter into a subscription agreement for Products provided by The Every. The subscription is offered with various delivery frequencies. The subscription options available on the website may change from time to time. You can change your subscription frequency or upcoming delivery date at any time from your account.

You can change your subscription plan and/or cancel your subscription by making adjustments in your account or by contacting us via our Contact Information. Any changes must be made at least 48 hours before the next order for Products is processed. If the Subscription has not been canceled or changed in time, it will be automatically renewed.

Products are ordered in accordance with the instructions on the website.

We will confirm your order by sending you an email, which means that we have accepted your order and that a contract will be formed between you and us. If we are unable to confirm your order, we will notify you in writing and will not charge you anything. You may cancel your order until it has been confirmed, and you are entitled to a refund of any payments made to us in connection with such a canceled order.

Delivery of the Products

The fact that Products are listed on the Website at a given time does not mean that these Products will be available at all times. Estimated delivery times are available on the Website. During periods of particularly high demand on our supply chain, delivery may take longer. During the ordering process, we’ll notify you when your order has been received and when the Products have been shipped, including any accompanying items or digital content. The Every is responsible for the product until you, the customer, have physically received it. Further information about automated subscription orders can be found in your account.

Delivery is handled by a postal service selected by The Every .

Some shipping options may incur a shipping fee, which will be clearly stated at the time of ordering. The estimated delivery time is indicated during the ordering process.

We reserve the right to charge you for any costs incurred if you do not pick up your ordered products on time from the pickup location after they have been delivered.

If a product is out of stock, we reserve the right not to deliver the product within the specified delivery time or to cancel the order. If you have already ordered the product that is out of stock, we will offer you a refund.

Your Obligations

When using the Features, you must always comply with applicable laws, regulations, and government requirements. In particular, you may not use the Website in any manner other than through the interfaces provided by us and expressly permitted under the Terms. You may not use the Features in any way that infringes upon our rights or interests, or those of any third party. You agree to comply with all instructions and recommendations that you receive from us from time to time.

You agree to be responsible for all activities that occur on your Account.

You must always keep your Account login credentials secure, and you are prohibited from sharing your Account information with any third party. If you suspect that your Account or login credentials are being used by a third party, you must contact us immediately using the Contact Information provided.

If you provide incorrect, inaccurate, outdated, or incomplete information when creating your Account, we have the right to reject or modify your order and to close your Account. This also applies if you fail to comply with these Terms (e.g., if you do not pay for Products on time) or other mandatory rules. Should such an event occur, we will contact you and request that you cease violating these Terms.

Price and Payment

You must pay all applicable fees listed on the Website for the Products you have ordered. The prices for the Products are listed on the Website and include expressly stated shipping costs, value-added tax, or other fees and taxes (where applicable). The price of the Products is the price indicated on the order pages when you place your order.

We reserve the right to change the prices of the Products, in which case the prices listed on the Website will apply. For orders placed before the price change takes effect, the prices listed in the order confirmation for that specific order will apply. By continuing to order Products after the price change takes effect, you are bound by the new prices.

Payment Information

You can pay for Products using the payment options offered on the Website at the time of your order.

Depending on which provider is used for your payment, the terms and conditions of that third-party provider apply. You may be asked to verify your identity, and the third-party provider may request a credit check. We do not have access to payment information, nor do we store any such information when a third-party provider is used for payment.

You are required to keep all payment information, such as your email address, accurate and up to date, which you can do through your Account.

You agree to pay within the specified time frame for the payment method you choose. We reserve the right to close your account and/or suspend the delivery of products until you have paid all charges you have incurred. Payment after the due date may result in late fees and interest in accordance with the payment provider’s terms and conditions.

You agree that we may charge you for automated subscription orders without further authorization until you cancel your subscription agreement.

Our Responsibility

Our liability to you as a customer is governed by the Consumer Sales Act (1990:932), the Distance Contracts Act (2005:59), and the Product Liability Act (1992:18). To the extent permitted by applicable law, our liability is limited to direct damages, and under no circumstances shall we be liable for indirect, incidental, special, consequential, or punitive damages, regardless of cause and under any theory of liability, arising out of or in connection with these terms and conditions. This shall include, but is not limited to, loss of profits, goodwill, or business reputation; loss of data; costs of procuring substitute goods or services; or any other intangible loss.

Warranty

We are responsible for any defects that exist at the time you receive the products. We are not responsible for defects caused by you, such as if you have not followed the instructions or if you have not taken proper care of the products.

Error

Products are considered defective only in accordance with applicable legislation, such as the Swedish Consumer Sales Act (1990:932) and the Product Liability Act (1992:18). For example, products are considered defective in the following cases:

• It is not in accordance with what we have agreed upon in this agreement or what otherwise follows from applicable law.
• We have not provided you with details about the Product that we know or should have known and that you could reasonably expect to be informed about, if this failure to provide information can be deemed to have influenced your decision to purchase.

Complaint

If you believe the Products are defective, you may file a complaint by contacting us via our Contact Information. You must file a complaint within a reasonable time (two (2) months is always considered a reasonable time) from the time you noticed or should have noticed the defect. You cannot file a claim for defects discovered more than three (3) years after the date of purchase of the Products. If the claim is approved, you will be refunded via the same payment method used at the time of purchase. It may take up to 10 business days for the refund to be processed.

Your Rights in the Event of Defects in the Products

In the event of a defect, you have the right to:

• Withhold payment in an amount sufficient to secure your claim.
• Request a new shipment, which means you will receive other equivalent Products.
• Terminate the agreement, provided that the defect is of material significance to you. We may first choose to provide you with other equivalent Products, provided that this is done within a reasonable time.

We reserve the right to correct any errors on the Website, such as product descriptions, specifications, incorrect prices, stock levels, or other inaccurate information. We reserve the right to correct obvious errors and to change or update the information on the Website at any time in accordance with this policy.

Images or other visual elements on the Website are for illustrative purposes only, and we do not guarantee the exact quantity shown or the exact appearance, origin, or function of the products. Please refer to your order confirmation for the exact quantity of the product(s) you ordered.

Delay

Sometimes we are unable to deliver the Products within the agreed time frame. In the event of a significant delay, you may (provided that the delay is significant and was not caused by you):

• Withhold payment or request a refund.
• Terminate the agreement.

Third-Party Services

We sometimes use services and/or products from third-party providers. These providers operate outside our control, and we are not liable for any damages caused by an act or omission attributable to such a provider.

Errors and delays beyond our control (force majeure)

We are not liable for delays or errors beyond our control. If our suppliers experience delays due to an event beyond our control, we will notify you as soon as possible and take steps to minimize the impact of the delay. If we have fulfilled this obligation, we are not liable for any errors or delays caused by the event; however, if there is a risk that a material error or delay will occur, you may contact us to terminate the agreement and receive a refund for the portion of the Products that you have paid for but not received.

Right of Withdrawal

Under the Act on Distance Contracts and Contracts Concluded Off Premises (the Distance Contracts Act), you have a right of withdrawal for fourteen (14) days, starting from the day you received the Products. You also have the right to withdraw from a change to the Subscription Plan.

To exercise your right of withdrawal, you must notify us that you are withdrawing from the purchase by submitting a clear, written notice to that effect via our Contact Information. If you do not wish to contact us directly via our Contact Information, you may use the return form available here: The Swedish Consumer Agency’s standard form.

To meet the deadline for the right of withdrawal, all you need to do is submit your written notice stating that you wish to exercise your right of withdrawal before the withdrawal period expires.

If you are a consumer and wish to exercise your right of withdrawal, we will refund all payments we have received from you, provided that the Products are returned in their original condition without undue delay and no later than fourteen (14) days from the date we received your notice of withdrawal. For hygiene reasons, the right of withdrawal does not apply if the product’s seal has been broken. In such cases, we will apply a price deduction corresponding to the value of the product in question. Refunds will be issued using the same payment method you used for the initial purchase and will be processed as soon as your request reaches our customer support team. After that, it may take up to 10 business days for the refund to be processed.

You must return all products you have received for which you wish to receive a refund. Products you wish to return must be returned without undue delay and, under no circumstances, later than fourteen (14) calendar days from the date we were notified of your decision to cancel or until we have received proof that the products have been shipped by you, whichever comes first.

You may return the Products by following the instructions posted on the Website.

If you exercise your right of withdrawal regarding a change to the Subscription Plan, your Subscription will revert to the most recent plan you had prior to the change.

Processing of Personal Data

We process your personal information in accordance with our Privacy Policy.

Intellectual Property Rights

The website is owned and administered by The Every AB. All copyrights, trademarks, trade names, logos, and other intellectual or industrial property rights held or used by us, as well as those included in our Features (including titles, graphics, icons, scripts, source codes, etc.) are our property or that of other licensors and may not be reproduced, distributed, sold, used, modified, copied, restricted, or utilized (in whole or in part) without our written consent. No intellectual property rights shall be transferred to you or any third party under these terms or otherwise in connection with your order of the Products or any other use of the Features.

Respect for Our Property

You may not, for any purpose, manipulate, attempt to gain unauthorized access to, modify, hack, alter, or otherwise adjust any of our materials, hardware, source code, or information.

Respect for Our Intellectual Property Rights

Products and other information, including all associated intellectual property rights, provided and made available by us are our exclusive property. You may not use our exclusive property for any commercial purpose or for any other purpose without our written consent.

Applicable Law

Swedish law shall apply to these Terms and Conditions and to our legal relationship in general.

Assignments

We have the right to assign or pledge all of our rights, including claims for payment and obligations under these terms and conditions, to a third party without restriction.

Separation

If any provision of these terms and conditions is deemed invalid or, for any reason, unenforceable, this shall not affect the validity of the remaining provisions.

Complaints and Disputes

If you have any complaints, please contact our support team using the contact information provided. We will always try, as a first step, to resolve your complaints through discussions between you and our support team. However, in the event of a complaint or dispute, you always have the right to contact the Swedish National Board for Consumer Complaints.

Any dispute regarding the interpretation and application of these Terms and Conditions shall be resolved by the Swedish National Board for Consumer Complaints (www.arn.se) or by a competent court. You also have the option of submitting your complaint to the EU’s Online Dispute Resolution (ODR) platform. You can find the ODR platform here: ec.europa.eu/consumers/odr.

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